Consumer Scams and Protections During A Crisis

Scammers are targeting people everywhere.

The Federal Trade Commission reported that in 2021, millennials, ages 30-39, reported the most identify theft among all age groups. Consumer experts said scammers do this through emails, text messages, and phone calls. They’re also exploiting crises in the world like the COVID-19 pandemic and even the war in Ukraine. According to the 2021 Identity Fraud Study by Javelin Strategy & Research, Identity fraud losses in 2020 reached a total of $56 billion (USD). This figure represents a combined total of $13 billion for traditional identity fraud (down 21% from 2019) and $43 billion for identity fraud scams. This inordinate growth can be attributed to criminals increasingly targeting consumers directly with scams to gain easy access to a treasure trove of personally identifiable information (PII) that enables them to take over a consumer’s identity.

This class is about how to protect yourself and your client. We will discuss current trends, how fraudsters are taking advantage of consumers and how to protect yourself and those you serve. You don’t want to miss this highly charged, 90-minute, interactive, instructor lead class.

Since this is a training session, there will be a test after the webinar. A certificate of completion will be provided after you take and pass a 10-question online exam. You will receive an email with the testing information following the webinar.

You can use the “Thank you for attending” e-mail you will receive after the session ends as evidence that you attended the 1.5-hour webinar.

This session will not be recorded but we will make the presentation available during the session and will send it to you after the webinar ends.

We look forward to seeing you there. This training is brought to you by Diversified Resource Network. Thank you for your interest in our education programs. Please send your questions, comments, and feedback to: kspence@diversifiedresourcenetwork.org